The Venice case - The Lion of St. Marco with the lettering

ORGANIC COLLECTION

Is the material printed?
No, it is a real hand-picked natural material, then carefully dried and pressed before cutting and applying it to the case.

Is the material water-resistant?
Yes, the material is oleophobic, which means it does not absorb water but is designed to absorb our organic scent essences.

What about durability and scratch resistance, it looks fragile?
The material is coated with an advanced sugar-based resin and protects the material. Slight signs of wear and discoloration can appear over time, but that is normal like with any natural material.

How long does the scent last?
It lasts from 1 month to 3 months, depends on outside factors, while intensity will decline. You can refresh the scent with our completely natural scent refreshers with one application for up to a week.

Are the materials really organic or sustainable?
Yes, our wood collection is FSC (Forest Stewardship Council) harvested, so the whole supply chain from the forest to us is known. The Organika collection is made from completely organic and sustainable materials from nature.

WOOD COLLECTION

What is the difference compared to the wood cases from others?
Our wood cases are made from special or rare wood species carefully selected from around the world. We also hand oil the wood with organic oil, so it still breaths and gives a unique feeling, while if the wood is shiny and closed with lacquering it is closed the same as plastic.

BIODEGRADABLE COLLECTION

Is the case bulky?
No, the cases are not bulky. They are as thin as they could get without compromising the quality of the case and protection of your phone. Our newest biodegradable cases are as thin as 0,3 mm and have the same protection as our old versions that were 0,5 mm.

Is the camera on the back well protected?
Yes, it is. The older versions of the biodegradable cases have a slight indent in the camera area, so the camera is never touching the surface you're putting your phone on.

How can I clean my biodegradable case?
Our biodegradable cases can be easily cleaned with soap and water. They can also be disinfected with alcohol wipes.

Is it really biodegradable?
Yes, it is. Our biodegradable phone cases can fully degrade in the right conditions. You can read more about that in our blog article: https://www.mmore.net/blogs/news/biodegradable-cases.

💚 PLASTIC FREE PACKAGING 💚

Not only that we make Eco-Friendy products that have less impact on the environment, but we also make sure that the package we use is fully-recyclable ♻️ and doesn't use any sort of plastic material. We call this Ø-packing! Your order is only packed in recyclable material and doesn't have any unnecessary plastic packaging. 💚🌍

SHIPPING INFORMATION

All shippings are Free Worldwide and are fast and trackable.

We ship with Deutsche Post or Slovenian post trackable shipments to ensure security and dependability of delivery:

EU: 5-7 days
US: 7-9 days
10-14 days Worldwide*
*Sometimes shipments can take longer due to postal issues and can take 3-4 weeks for Australia for instance.

Long delivery times:

Sometimes it can happen that deliveries take longer to reach their destination.

A customer is not eligible for a claim/refund due to long delivery times since the problems are related to national postal services, which we have no control over.

If the parcel is taking longer than expected, please contact us and we will open an investigation report with Deutsche post, where it takes up to 14 days to receive an answer regarding your shipment (it has to be in transit for at least 31 days before we can do an investigation).

When we receive an answer we either give a full refund if the parcel is confirmed lost or contact you regarding the status of your shipment (if found when delivery is scheduled).

RETURNS

Each case is one of a kind. If for any reason, you are not satisfied with what we made for you, we will do everything we can to make it right. Depending on the product, the reason for your dissatisfaction, and the amount of time that has passed since you received your purchase, we will help figure the best course of action for a replacement, exchange, or refund. Refunds are available within 30 days of receiving your order. If a refund is given, it will be for the full price you paid for the item, unfortunately, we cannot refund the return shipping fee back to us unless your product arrived damaged or was produced incorrectly. Misuse, damage from accidents, and daily wear do not constitute a reason for warranty.

To start a refund send an email to info( at )mmore.net with your Order Id and a description of why you want to return the product and whether you desire a replacement, exchange or a refund. We will respond within 1-2 business days After a return is initialized we will send you a link with the return form so you can fill it and send it to us over email. Once we receive your return we will process your replacement, exchange, or refund. In cases of manufacturing errors, we may simply ask you to provide us with photographic proof of the defect to evaluate, so that we can get your replacement shipped out right away if approved; taking care of returning the defective item once you have the replacement. Refund requests that are not due to shipping damage or a manufacturing error will need to be returned to the customer’s expense for evaluation.

Link to RETURN & REFUND FORM: http://bit.ly/2tcqXFE

*Please be aware that we do not pay the return label fee, since you were not charged for the shipping you cannot request a refund for shipping. We suggest you send the case to your local post in an envelope with a stamp (untrackable) and send us a picture of you sending it, just so we have proof. We will wait until we receive the case and then solve your claim appropriately.

ACCEPTED RETURNS:

When we refund an order, we credit your original payment method as quickly as possible, typically the day we receive your return. It can sometimes take up to 5 business days for the credit to appear on your statement although it usually appears in just a day or two. This waiting period is based on your individual banking institution’s process and policies.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, but contact us anyway to find a possible solution. Our first priority is the satisfaction of our customers so we will always strive to solve it transparently and as fast as possible.

Organika scent:
All goods are subject to quality checks before sent out. The scent of the material is subject to outside factors and use, therefore the intensity period cannot be exactly defined. The structure of the material is prone to wear and tear, which cannot be changed to ensure the qualities. The look and feel of the material can be maintained by careful everyday use and not subjecting the case to extreme conditions and wear. From our experience, the scent can last from months or up to a year.

Wood differentiations:
Woodgrain, color, and structure can be different from piece to piece making it unique for each case. We cannot guarantee each case to be the same as on our pictures or other media.

Refund/exchange address:
To return your product, mail it to the following address:
Žiga Lunder s.p.,
Parmova Ulica 41,
Ljubljana 1000,
Slovenia.

GIFTS:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 75 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Undelivered or Unclaimed shipments:
MMORE cannot be held responsible for unclaimed packages or other reasons of undeliverability (wrong address details etc.). Undelivered parcels are returned back to us in time (weeks usually). A customer is not eligible for a claim/refund due to undeliverability since the problems are related to wrong given address information or national postal services, which we have no control over. A re-delivery is possible after payment via PayPal to www.paypal.me/mmorecases of the following shipping charges for resending the parcel:

- 5 € for worldwide shipping
* Please state your order number under notes