We ship with Deutsche post trackable shipments to ensure security and dependability of delivery:
- 5-7 days EU
- 7-9 days US
- 10-14 days World Wide*
*Sometimes shipments can take longer due to postal issues and can take 3-4 weeks for Australia for instance.
Each case is one of a kind. If, for any reason, you are not satisfied with what we made for you, we will do everything we can to make it right. Depending on the product, the reason for your dissatisfaction, and the amount of time that has passed since you received your purchase, we will help figure the best course of action for a replacement, exchange or refund. Refunds are available within 30 days of receiving your order. If a refund is given, it will be for the full price you paid for the item, unfortunately, we cannot refund the return shipping fee back to us unless your product arrived damaged or was produced incorrectly. Misuse, damage from accidents and daily wear do not constite as a reason for warrany.
To start a refund call 00386 40 437 133 or send an email to info( at )mmore.net with your Order Id and a description of why you want to return the product and whether you desire a replacement, exchange or a refund. We will respond within 1-2 business days. For replacements and exchanges (and in select cases refunds) we will agree on the best shipping method. Once we receive your return we will process your replacement, exchange or refund. In cases of manufacturing errors, we may simply ask you to provide us with photographic proof of the defect to evaluate, so that we can get your replacement shipped out right away if approved; taking care of returning the defective item once you have the replacement. Refund requests that are not due to shipping damage or a manufacturing error will need to be returned to the customer’s expense for evaluation.
When we refund an order, we credit your original payment method as quickly as possible, typically the day we receive your return. It can sometimes take up to 5 business days for the credit to appear on your statement although it usually appears in just a day or two. This waiting period is based on your individual banking institution’s process and policies.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, but contact us anyway to find a possible solution. Our first priority is the satisfaction of our customers so we will always strive to solve it transparently and as fast as possible.
All goods are subject to quality checks before sent out. The scent of the material is subject to outside factors and use, therefore intensity period cannot be exactly defined. The structure of the material is prone to wear and tear, which cannot be changed to ensure the qualities. The look and feel of the material can be maintained by careful every day use and not subjecting the case to extreme conditions and wear. From our experience, the scent can last from months or up to a year.
Wood grain, color and structure can be different from piece to piece making it unique for each case. We cannot guarantee each case to be the same as on our pictures or other media.
To return your product, mail it to the following address:
Žiga Lunder s.p., Parmova Ulica 41, Ljubljana 1000, Slovenia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Undelivered or Unclaimed shipments:
MMORE cannot be held responsible for unclaimed packages or other reasons of undeliverability (wrong address details etc.). Undelivered parcels are returned back to us in time (weeks usually). A customer is not eligable to a claim/refund due to undeliverability since the problems are related to wrong given address information or national postal services, which we have no control over. A redelivery is possible after payment via PayPal to www.paypal.me/mmorecases of the following shipping charges for resending the parcel:
- 6,5 € for worldwide shipping
- 4,8 € for worldwide if the parcel is intended for an MMORE ambassador
- 4,5 € for Germany/Austria shipping (including ambassador program)
* Please state your order number under notes
Long delivery times:
Sometimes it can happen that deliveries take longer to reach their destination. This is due to
A customer is not eligible to a claim/refund due to long delivery times since the problems are related to national postal services, which we have no control over.
If the parcel is taking longer than expected, please contact us and we will open an investigation report with Deutsche post, where it takes up to 14 days to receive an answer regarding your shipment (it has to be in transit for at least 31 days before we can do an investigation).
When we receive an answer we either give a full refund if the parcel is confirmed lost or contact you regarding the status of your shipment (if found when delivery is scheduled).