FAQs
Below are some frequently asked questions and concerns about our products. If you have any other questions that are not stated below, feel free to send us a message 😊.
ORGANIC COLLECTION
Q: "Is the material printed?"
No, it is a real hand-picked natural material, then carefully dried and pressed before being cut and applied to the case.
Q: “Is the material water-resistant?”
Yes, the material is oleophobic, which means it does not absorb water but is designed to absorb our organic scent essences.
Q: “What about durability and scratch resistance, it looks fragile?”
The material is coated with an advanced sugar-based resin that protects it. Slight signs of wear and discolouration can appear over time, but that is normal, like with any natural material.
Q: “How long does the scent last?”
It lasts from 1 month to 3 months, depending on outside factors, while intensity will decline. You can refresh the scent with our completely natural scent refreshers with one application for up to a week.
Q: “Can the materials fall off?”
As you know all of our cases are made of natural materials and those can deteriorate over time. Also, for us to keep the materials and feel of the cases natural we do not use finishing coats that would prevent that from happening, because they are toxic. So, yes over time some materials and particles can fall off the case, but the fallout should not be extensive, if too much of a material is falling out on your case, please contact us. We need your feedback so we can improve our products.
Q: “Are the materials really organic and sustainable?”
Yes, our wood collection is FSC (Forest Stewardship Council) harvested, so the whole supply chain from the forest to us is known. The Organika collection is made from completely organic and sustainable materials from nature.
WOOD COLLECTION
Q: "What is the difference compared to the wood cases from others?"
Our wood cases are crafted from specially selected, rare wood species sourced from around the world. We also hand oil the wood with organic oil, so it still breaths and gives a unique feeling, while if the wood is shiny and closed with lacquerin,g it is closed the same as plastic.
Q: “Can the wood peel off the case?”
No, the wood should not peel off the case. If that happens, please contact us. The wood is firmly placed on the case and should not fall off
Q: “Can water damage the case?”
As you know, our wood is all-natural, and in nature, wood expands and shrinks depending on the humidity it's in. So, too much humidity or contact with a lot of water can expand the wood and it can bubble up. So, just make sure you're not exposing your case to too much water and humidity
Q: “Is the surface of the wood protected?”
The surface of the wood hand oiled and protected, which makes the wood oleophobic to a certain extent (read the answer above).
BIODEGRADABLE COLLECTION
Q: "Is the case bulky?"
No, the cases are not bulky. They are as thin as they could get without compromising the quality of the cases and protection of your phone. Our newest biodegradable cases are as thin as 0,3 mm and have the same protection as our old versions that were 0,5 mm.
Q: “Is the camera on the back well protected?”
Yes, it is. The older versions of the biodegradable cases have a slight indent in the camera area, so the camera is never touching the surface you're putting your phone on. The newer versions have a rim around the camera area that makes distances the camera and the surface even more.
Q: “How can I clean my biodegradable case?”
Our biodegradable cases can be easily cleaned with soap and water. They can also be disinfected with alcohol wipes, this does not affect the color of the case.
Caution! The Antibacterial cases, do not need to be cleaned. If they are cleaned with alcohol wipes, the protective layer can be damaged and it won't work properly.
Q: “Is it really biodegradable?”
Yes, it is. Our biodegradable phone cases can fully degrade in the right conditions. You can read more about that in our blog article:https://www.mmore.net/blogs/news/biodegradable-cases.
BIODEGRADABLE COLLECTION
Q: "Is the protection glass truly recyclable?"
Yes, it is. After the glass has served its purpose, just remove it from your phone and simply throw it into the glass bin. Simple as that 😀
Q: “What to do if I applied the glass slightly sideways?”
The glass can be carefully removed and applied again, just make sure you're not touching the lower side of it, where the adhesive is placed. You can also do this if there are bubbles underneath the glass. But for a smoother application:
1. Make sure you clean the screen of your phone well and wipe off all the little dust particles.
2. Then slowly place the glass in the centre of the screen, watch out for the camera area, and if you have a button, make sure that the opening lines up well.
3. After placing the glass, slightly press in the middle of the screen, and you can slowly watch how the air is pushed out from underneath. In this step, you can stop the glass from sticking if you notice something underneath and try again.
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